Transportation

City of High Point ADA Complementary Paratransit Service

High Point, NC

Services/Programs Description

If you have a disability with functional limitations that prevents you from utilizing High Point Transit System's fixed route service


Eligibility

Disabled persons must complete the certification process by filling out the application at the link below, calling HPTS ACCESS at 336-887-1183 (TDD# 336-883-8517) or by visiting High Point Transit System's office at 716 West Martin Luther King Jr Drive. There are two parts to the application. Part A must be completed and signed by the individual or a representative of the individual and Part B must be completed and signed by a professional familiar with your disabilities and how they impact your ability to ride the bus. Both parts of the completed application must be returned to High Point Transit System for review and approval.


Cost

The current price is $2.50 for a one-way trip. Fares may be paid with exact cash or HPTS ACCESS tickets purchased from the High Point Transit System office at 716 W Martin Luther King Jr. Drive. Fares are collected by the driver and must be paid before riding the van. HPTS ACCESS will not be responsible for lost or stolen tickets.


Phone Number(s)

336-887-1183

Paratransit Application

HPTS Access ADA Complementary Paratransit Application

How to reserve a ride

All trips must be scheduled the day before. Reservation hours are Sunday through Friday from 8 a.m. - 5 p.m. Reservations called in on Sunday will be left on the voicemail system. You will be contacted on Sunday evening or Monday morning and provided with your pick-up window.

Whenever you make an appointment for a ride, you should be prepared to provide the following information:

The name of the individual making the trip
The date(s) of travel
The address from where to be picked up
Address of the destination
Requested pick-up time or the appointment time.
Whether you will have a PCA and/or companion
HPTS ACCESS will assign a pick-up window for you. We request that you be ready and waiting for the van at the beginning of your pick-up window. The vehicle will not wait longer than 5 minutes for a pickup or return trip. If you do not board the vehicle within the 5-minute waiting period, you will be charged a no-show in accordance with the HPTS ACCESS no-show policy.

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