Mecklenburg County Transportation System

Mecklenburg Transportation System (MTS) provides coordinated non-emergency medical and general public transportation to eligible residents not living in an assisted living facility or nursing home in Mecklenburg County. Transportation is provided to approved Medicaid locations, non-Medicaid medical appointments, grocery stores, food banks/pantries, Congregate Nutrition sites, paid employment, and post-secondary education seven days a week except Dec. 25. Trips are provided between the hours of 5:00 am to 6:30 pm

Adults aged 60+ or individuals under 60 with a disability may receive transportation to and from medical appointments. A passenger fare of $1.50 per one-way trip is required. Available to individuals living outside the urbanized area. Door-to-door service is provided within the rural area of Charlotte. Riders are limited to 40 one-way trips monthly. A passenger fare of $1.50 per one-way trip is required.

Beginning July 1, 2026, the one-way fare for non-Medicaid approved trips is scheduled to increase from $1.50 to $2.25. This is due to significant increases in operating costs, such as fuel, vehicle maintenance, equipment, and other essential service needs. This decision was made with careful consideration. The fare adjustment is necessary to ensure that we can continue providing dependable service, maintain our fleet, and support the long-term sustainability of our transportation program.

To apply for transportation, call 704-336-4547 between 7 a.m. and 4 p.m. Monday through Friday. Be prepared to provide the name, social security number, date of birth, complete home address, and telephone number of the person needing transportation. You will also need to share the name, address, and telephone number of the destination you will be traveling to. Transportation requests can be scheduled up to 30 days in advance and 3 business days prior to scheduled appointment or intended destination. Limit to three transactions per call.

Utilize the self service portal