Transportation

Mountain Mobility

Buncombe County

Services/Programs Description

Mountain Mobility works with about 30 human service agencies and organizations in Asheville and Buncombe County to coordinate transportation efforts for those residents in need of services.

Mountain Mobility provides ADA Complementary Paratransit Services for the City of Asheville’s ART system. Mountain Mobility provides deviated fixed-route public transit routes open to the public (Trailblazer Routes). Mountain Mobility also provides information and referral services to individuals who may need or desire other mobility options, including other local and regional public transportation services.


Eligibility

Most residents of Buncombe County are eligible for Mountain Mobility services, with a few exceptions. Eligibility may be determined by a number of factors, including where a person lives, age, trip needs (medical, shopping, etc.), Medicaid eligibility, and access to fixed-route bus service, among others.

The best way to determine eligibility is to call Mountain Mobility at (828) 250-6750, Option 5, and speak to an Eligibility Specialist who can answer any questions.


Phone Number(s)

tel:+18282506750

How to reserve a ride

Customers who have completed eligibility and registration may schedule trips between the hours of 8 am and 3 pm Monday through Friday by calling 828-250-6750, Option 4, or TDD/TYY Relay 711 or Toll-free at 1-800-735-2962. Voicemail is available outside of regular hours. Trips may be scheduled between one and 30 days in advance.

When calling in to schedule a trip, please have the following customer information available:

Name
Residential address
Telephone number
Complete street address of customer’s destination
Day and Date of the trip
Time the customer needs to arrive
Time the customer needs to be picked up for the return trip
Type of assistance needs (mobility devices, aids, impairments, etc.) if applicable
Information on escort, guest or Personal Care Attendant accompanying the customer
Information if a child will be traveling
Vehicle operators are required to transport customers to the prescheduled destination provided during the trip reservation. Vehicle operators are not permitted to make destination changes.

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