Healthcare/Mental Health, Transportation

Non-Emergency Medical Transportation

Statewide

Services/Programs Description

Get a ride to and from Medicaid appointments, including:
Visits to your Medicaid doctors or specialists
Pick up prescriptions
Mental health appointments
Substance use treatment


Eligibility

You may be able to get rides if you have a Medicaid Standard Plan, Tailored Plan, the EBCI Tribal Option or NC Medicaid Direct program (See “How to Schedule a Ride” below for a complete list of health plans and programs that can use this service.) Accessible rides are available. Anyone under age 18 must be accompanied by an adult and your caregiver can ride with you.


Phone Number(s)

1-833-870-5500

How to reserve a ride

You should ask for your ride at least 2 days before your appointment. For urgent pickups, like leaving the hospital or going to the pharmacy, you do not need to ask ahead of time. NC Medicaid Direct beneficiaries should ask for a ride at least 4 days before their appointment.

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