GoRaleigh Access

The City of Raleigh provides transportation services for people with disabilities. GoRaleigh Access (formerly Accessible Raleigh Transportation) enables eligible persons to access public transportation.

Are you an ACCESS rider who qualifies for who qualifies for Medicaid or SNAP/EBT benefits? Or is your household income below $35,000? You can ride GoRaleigh Access for free. Paratransit service is available to GoRaleigh Access users who qualify under the Americans with Disabilities Act (ADA). The ADA mandates that each public entity operating a fixed route transit system provide complementary paratransit service to individuals whose functional disabilities prevent use of accessible fixed route bus and rail systems. The level of service for these individuals is to be comparable to the level of service provided to individuals without disabilities. The paratransit service is intended to be comparable to the fixed route system in specific listed criteria such as days and hours of service, fares, service area, response time, etc.

GoRaleigh Access trips are eligible for paratransit service only if the trip begins and ends within 3/4 miles of a GoRaleigh bus stop. Other eligibility requirements may apply.

The ADA program allows paratransit trips to be made at the cost of $2.50 per trip for eligible users.

All Access trips must be scheduled through the City’s GoRaleigh Access Call Center. Reservations must be made at least a day in advance. Access customer trip reservations shall be accepted up to fourteen (14) days in advance. Requests for Access service may be made Monday through Friday (By phone, or by e-mail) and Saturday and Sunday (By Telephone only Via Voicemail) between 8:15 a.m. to 4:45 p.m.

Have the following information prepared when scheduling your trip:

Name;
Date of travel;
Pick up/appointment time;
Home address/destination address: Street name and street number; and,
Return time.
To schedule a trip:

Submit via GoRaleigh Access Tier II Trip Dispatch Request form;
Call 919-996-3459; or,
Email goraleighaccess@raleighnc.gov.